1. Using Pawzis.com

You may use Pawzis.com for lawful shopping, account, support, and informational purposes. You must not interfere with site security, attempt unauthorized access, introduce malicious code, misuse customer or account information, or use the website in violation of applicable law.

2. Accounts

If you create a Pawzis account, you are responsible for keeping your login details confidential and for providing accurate account information. Contact Pawzis if you believe your account has been accessed without authorization.

3. Products, Availability & Orders

Pawzis makes reasonable efforts to present product titles, descriptions, images, prices, and availability accurately. Product availability can change, including after an order is submitted.

Submitting an order does not by itself guarantee fulfillment. If an item cannot be supplied, an order contains an error, or fulfillment cannot reasonably proceed, Pawzis may contact you, cancel the affected item or order, and issue an appropriate refund when payment has already been captured.

4. Prices & Payment

Customer-facing prices on Pawzis are displayed in U.S. dollars (USD). Any applicable tax or charge required for an order is shown during checkout before the order is submitted.

The payment methods available to you are the methods displayed during checkout. You agree to provide accurate billing information and to use only a payment method you are authorized to use.

5. Shipping

Pawzis currently sells and ships only to United States delivery addresses. Standard U.S. shipping is free.

• Order processing: normally 1–3 business days
• Transit after processing: typically 5–14 business days
• Total expected delivery: approximately 6–17 business days

Delivery estimates are not guaranteed dates and can be affected by weather, carrier disruptions, holidays, address issues, or other circumstances outside Pawzis’s reasonable control. Full details are available in our Shipping Policy.

6. Returns, Replacements & Refunds

Eligible returns are accepted within 30 days of delivery for both defective and non-defective products. Customers must contact support@pawzis.com before sending a return.

• Returns are accepted by mail only.
• There are no in-store or customer drop-off returns.
• Restocking fee: none ($0).
• For change-of-mind or customer-remorse returns, the customer is responsible for return shipping costs.
• For confirmed damaged, defective, or incorrect items, Pawzis covers reasonable return or replacement shipping costs.

Approved refunds are issued to the original payment method. Pawzis processes approved refunds within 7 business days after receiving and inspecting the returned item. Your bank or payment provider may require additional time to post the refund, so the total time until the funds appear can take up to approximately 10 days.

Pawzis does not offer exchanges as a general service. Eligible items should be returned and a new order placed; a replacement may be provided for damaged, defective, or incorrect items. See the full Return & Refund Policy.

7. Reviews & Submitted Content

If Pawzis allows you to submit a review, message, photo, or other content, you are responsible for ensuring that your submission is lawful and does not infringe the rights of others. Do not place confidential or sensitive information in public-facing review or comment fields.

8. Intellectual Property

The Pawzis name, branding, original website content, graphics, and other protected materials are owned by Pawzis or used with permission where applicable. You may not reproduce or commercially exploit protected Pawzis content without authorization or another lawful basis.

9. Third-Party Services & Links

Pawzis may rely on or link to third-party services, including payment providers, shipping carriers, analytics services, and social platforms. Those third parties may have their own terms and privacy practices, which apply when you use their services.

10. Website Availability

We work to keep Pawzis.com available and accurate, but temporary maintenance, technical errors, service interruptions, or third-party disruptions can occur. Nothing in these Terms limits rights or remedies that cannot lawfully be excluded.

11. Changes to These Terms

Pawzis may update these Terms when the website, store operations, policies, or applicable requirements change. The current version will be published on this page with the latest update date.

12. Applicable Law & Consumer Rights

These Terms operate subject to applicable law. Nothing in these Terms is intended to remove or limit consumer rights that cannot legally be waived. Pawzis does not claim a U.S. physical store or invent a U.S. governing-state location that has not been established.