Return & Refund Policy

1. 30-Day Return Window

Pawzis accepts eligible returns within 30 days of delivery for both defective and non-defective products, subject to the conditions in this policy.

To qualify for a return, the item should generally be:

• Unused and unworn, where applicable
• In its original condition
• In the original packaging, when reasonably possible
• Accompanied by your order information or proof of purchase

2. How to Start a Return

Contact Pawzis before sending any return. Please provide your order number, the item you want to return, and the reason for the return.

After the request is reviewed, Pawzis will provide the appropriate return instructions and mailing address.

3. Return Method

Returns are accepted by mail only.

No in-store returns or customer drop-off returns are available.

Because orders may be fulfilled from different locations, the return address provided by Pawzis Support may differ from our business contact address. Always use the return address supplied with your return instructions.

4. Change-of-Mind Returns

If you changed your mind, ordered the wrong item, or no longer want the product:

• The return must meet the eligibility requirements in this policy.
• The customer is responsible for return shipping costs.
• Original shipping charges, if any, are not refundable unless required by applicable law.

Restocking fee: none ($0).

5. Damaged, Defective, or Incorrect Items

If an order arrives damaged, defective, or different from what you ordered, contact Pawzis as soon as possible. Include your order number and, when useful, photos or other information showing the issue.

For confirmed damaged, defective, or incorrect items, Pawzis will provide an appropriate solution, which may include a replacement, refund, or return instructions. Pawzis covers reasonable return or replacement shipping costs for these cases.

6. Condition of Returned Products

Returned products must not show signs of use, misuse, modification, washing, excessive wear, or damage caused after delivery.

A return may be refused or may not qualify for a full refund when the item’s condition prevents it from being resold, subject to applicable consumer protection rights.

7. Refunds

Once the returned item is received and inspected, Pawzis will notify you of the outcome.

If approved, the refund is issued to the original payment method.

8. Exchanges & Replacements

Pawzis does not offer exchanges as a general service.

If you need a different item, size, or variation, return the eligible item under this policy and place a new order.

For damaged, defective, or incorrect products, Pawzis may provide a replacement as part of resolving the issue.

9. When a Return May Be Refused

A return may be refused if:

• The return is requested after the 30-day return period
• The product has been used, damaged, altered, or improperly handled after delivery
• Required parts, accessories, or components are missing
• The returned item does not match the product originally purchased

This does not affect rights you may have under applicable consumer protection laws.

10. United States Orders Only

Pawzis currently sells and ships only to United States delivery addresses. This Return & Refund Policy applies to United States orders only.

11. Lost Return Shipments

For customer-paid returns, we recommend using a trackable shipping service and keeping the shipping receipt until the return is complete. Pawzis cannot guarantee receipt of a return sent without tracking or sent to an address other than the return address provided in our instructions.