Shipping Policy

1. Shipping Destinations

Pawzis currently sells and ships only to United States delivery addresses.

Orders with delivery addresses outside the United States are not currently supported. Pawzis does not advertise international delivery under this policy.

2. Order Processing

Orders are normally processed within 1–3 business days. Processing can include order review, preparation, packaging, and handoff for shipment.

Orders placed on weekends or public holidays generally begin processing on the next business day.

3. Standard Shipping

Free standard U.S. shipping is provided for Pawzis orders delivered within the United States.

The carrier or fulfillment route used for an order can vary depending on the product and destination. When tracking information becomes available, Pawzis provides shipment information so the order can be monitored through the applicable carrier.

4. Delivery Estimates

After order processing, standard U.S. transit typically takes 5–14 business days.

These timeframes are estimates, not guaranteed delivery dates. Severe weather, public holidays, carrier disruptions, address problems, high-volume periods, or other circumstances outside Pawzis’s reasonable control may delay a shipment.

5. Shipping Costs

Standard shipping is currently free for Pawzis orders delivered within the United States. If an optional or additional shipping-related charge applies to a specific order, it will be shown before the customer completes the purchase.

6. Taxes & Order Charges

Any sales tax or other charge legally required for an order is calculated or displayed during checkout as applicable. Pawzis customer-facing store prices are shown in U.S. dollars (USD).

7. Order Tracking

When tracking information becomes available, Pawzis sends or makes available shipment details that can be used to follow the order through the carrier’s tracking service.

Tracking events may not appear immediately after shipment information is created. Carrier systems can take time to register the first scan.

You can also visit the Order Tracking page to check an eligible Pawzis order.

8. Delayed Shipments

If an order appears delayed beyond the expected delivery window, contact Pawzis Customer Support. We can review the shipment information available to us and help determine the appropriate next step.

9. Damaged, Incorrect, or Missing Shipments

If an order arrives damaged or incorrect, or appears to have been lost in transit, contact Pawzis as soon as possible with the order number and relevant details. Photos may help when an item arrives damaged or incorrect.

For damaged, defective, or incorrect items, Pawzis covers reasonable return or replacement shipping costs when applicable. Full return, replacement, and refund terms are available in our Return & Refund Policy.

10. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address during checkout. If you notice an address error after placing an order, contact Pawzis as soon as possible. Once an order has entered processing or shipment, changes may no longer be possible.