Frequently Asked Questions

We offer a curated range of pet supplies for dogs and cats, including toys, grooming products, beds, accessories, and other everyday pet essentials.

Yes. Pawzis offers free standard shipping to delivery addresses within the United States only.

Orders are normally processed within 1–3 business days. Standard U.S. transit after processing typically takes 5–14 business days, for a total expected delivery time of approximately 6–17 business days.

Yes. When tracking becomes available, Pawzis sends shipment information so you can monitor the order through the carrier’s tracking service. You can also use our Order Tracking page.

Eligible products may be returned within 30 days of delivery. Contact support@pawzis.com before sending a return. Returns are by mail only and there is no restocking fee. Customers pay return shipping for change-of-mind returns; Pawzis covers reasonable return or replacement shipping for damaged, defective, or incorrect items. Approved refunds are processed to the original payment method within 7 business days after receiving and inspecting the return. Your bank or payment provider may require additional posting time.

Email support@pawzis.com or call +212 6 81 28 62 54. Support hours are Monday–Friday, 9 AM–6 PM ET.

Promotions may be offered from time to time. When available, promotion terms or codes will be shown on Pawzis or shared through our communications.

If you need to modify or cancel an order, contact us as soon as possible at support@pawzis.com. Once an order has entered processing or shipment, changes may no longer be possible.

Available payment methods are shown during checkout. Pawzis currently supports PayPal and eligible debit or credit card options through the enabled checkout methods.

No. Pawzis currently sells and ships only to United States delivery addresses.