At Pawzis, we understand that our customers rely on prompt and reliable shipping services to receive their pet products. We are committed to providing you with the best possible shipping experience, ensuring your orders reach you safely and efficiently.

Shipping Information

• Order Processing: Please allow 2-5 business days for order processing. This time frame is necessary to verify your order information, package your items, and prepare them for shipment.
• Shipping Carriers: We primarily utilize USPS for shipping packages from our US warehouse. However, for packages originating from our Chinese warehouse, we may use either USPS or Yunexpress, depending on the product’s weight and dimensions.
• Shipping Methods: We offer standard and expedited shipping options. Standard shipping typically takes 7-21 business days depending on your location, while expedited shipping can deliver your order in 3-5 business days.
• Shipping Costs: Shipping costs are calculated based on the weight, dimensions, and destination of your order. You can estimate shipping costs during checkout.
  
  

Worldwide Shipping

We are proud to extend our shipping services to a vast network of countries worldwide. However, due to logistical limitations and international regulations, we may be unable to ship to certain locations. If your address falls within one of these restricted areas, we will promptly contact you to discuss alternative arrangements.

Customs Fees

Please be advised that customs fees may be incurred upon shipment arrival in your country. These fees are imposed by the customs authorities of your respective country and are not within our control. Pawzis is not liable for any customs charges incurred. By purchasing our products, you acknowledge that one or more packages may be subject to customs fees upon reaching your country.

Shipping Times

Shipping times vary by location. Please refer to the estimated delivery timelines below:

• United States: 7-21 business days
• Canada, Europe: 7-25 business days
• Australia, New Zealand: 10-15 business days
• Mexico, Central America, South America: 15-30 business days
  
  

Please note: These estimates are based on standard shipping methods and do not include our 2-5 day order processing time. Expedited shipping may reduce delivery times.

Tracking Your Order

Once your order has been shipped, you will receive a tracking confirmation email with a unique tracking number. You can use this tracking number to monitor the progress of your shipment on the carrier’s website.

Shipping Exceptions

Please be aware that there may be instances where shipping is delayed or disrupted due to unforeseen circumstances, such as severe weather conditions, natural disasters, or carrier service disruptions. We will make every effort to keep you informed in such cases.

Damages and Lost Shipments

In the unlikely event that your order arrives damaged or is lost in transit, please contact us immediately. We will promptly investigate the matter and work with the shipping carrier to resolve the issue.

Contact Us

If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact our customer support team. We are always happy to assist you.