At Pawzis, our goal is to provide our customers with high-quality pet products and excellent service. We understand that sometimes things don’t work out as planned, and we want to make it easy and convenient for you to return or exchange an item if you’re not satisfied.

This page outlines our return policy, so you can shop with confidence.

Items eligible for return:

• Unused and unopened items can be returned for a full refund within 30 days of purchase.

• Opened items can be returned for exchange or store credit within 14 days of purchase, provided they are in like-new condition with all tags and labels attached.

Items not eligible for return:

• Live animals

• Food and treats (unless unopened and unexpired)

• Custom-made or personalized items

• Clearance or sale items

• Medications

• Opened grooming products

How to return an item:

1. Contact us through our website or by phone at +1 (646) 670-3981.

1. Provide your order confirmation number and the reason for your return.

1. We will issue you a return authorization number (RAN).

1. Pack the items securely in their original packaging, including the RAN and a copy of your receipt.

1. Ship the package back to us using your preferred shipping method.

We recommend using a trackable shipping service to ensure your return arrives safely.

Refunds and exchanges:

• Once we receive your return, we will inspect the items and process your refund or exchange within 7 business days.

• Refunds will be issued to the original payment method used for the purchase.

• Store credit will be issued in the form of a gift card, which can be used for future purchases at Pawzis.

• Shipping costs are non-refundable unless the item was damaged or defective.

Additional information:

• We reserve the right to refuse returns for items that do not meet our return policy guidelines.

• This policy applies to all purchases made online and in-store at Pawzis.

• We may modify this policy at any time without prior notice.

We want you to be happy with your purchase from Pawzis! If you have any questions about our return policy, please don’t hesitate to contact us.