We want you to be paw-sitively thrilled with your purchases from Pawzis! However, we understand that sometimes things don’t work out as planned. This page outlines our refund policy to ensure a smooth and convenient experience for our furry friends and their humans.

What can be refunded?

We offer refunds for:

• Unused and unopened items within 30 days of purchase.
• Items damaged or defective upon arrival.

What cannot be refunded?

We cannot offer refunds for:

• Live animals due to biosecurity and ethical considerations.
• Opened or used food and treats for hygiene and safety reasons.
• Custom-made or personalized items as they are unique and made to order.
• Clearance or sale items as these are final sale.
• Medications due to their perishable nature and health regulations.
• Grooming services as they are personalized and performed by trained professionals.

How to request a refund:

1. Contact us through our website or by phone at +1 (646) 670-3981 within 30 days of purchase.
2. Provide us with the following information:
   • Your order number
   • The item(s) you wish to return
   • The reason for your return
   • Proof of purchase (receipt or order confirmation)
3. We will review your request and provide you with instructions for returning the item(s).
4. Once we receive and inspect the returned items, we will issue a full refund to the original payment method within 7 business days.

Please note:

• You are responsible for the cost of return shipping unless the item was damaged or defective.
• We strongly recommend using a trackable shipping method to ensure your return arrives safely.
• We cannot guarantee refunds for items that are lost or damaged during return shipping.

We strive to provide the best possible customer service. If you have any questions about our refund policy, please don’t hesitate to contact us.

Thank you for choosing Pawzis!