Refund and Returns Policy

At Pawzis, we want you to be confident when shopping with us. This policy explains how eligible returns and refunds are handled for orders placed on Pawzis.com.

30-Day Return Window

  • Eligible unused and unopened items may be returned within 30 days of purchase.
  • Items must be in their original condition and, where applicable, in the original packaging with tags and labels attached.
  • Proof of purchase, such as your order confirmation, is required.
  • Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Items That Cannot Be Returned

  • Custom-made or personalized items.
  • Items clearly marked as final sale.
  • Opened or used hygiene-sensitive products where a return would not be appropriate for health or safety reasons.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us promptly. We may ask for photos or other information so we can review the issue. When the issue is confirmed, we will arrange an appropriate replacement or refund and cover eligible return shipping costs.

How to Request a Return

  1. Contact us through our Contact Us page, email support@pawzis.com, or call +1 (646) 670-3981.
  2. Provide your order number and the reason for the return.
  3. Wait for return instructions before sending the item back.
  4. Pack the item securely and use the return method provided or approved in the instructions.

Customer service hours are Monday–Friday, 9 AM–6 PM ET.

Refunds

  • After we receive and inspect an eligible return, the approved refund will be issued to the original payment method within 7 business days.
  • Original shipping charges, if any, are not refundable unless the return is due to a damaged, defective, or incorrect item.
  • Your bank or payment provider may require additional time to post the refund to your account.

Exchanges

If you would like a different item or variation, contact customer support before returning your order. Exchange options depend on product availability.

Scope of This Policy

This policy applies to eligible orders placed online through Pawzis.com. Returns are arranged through Pawzis customer support.

Last updated: August 15, 2026.

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