At Pawzis, we want you to be happy with your purchases. However, we understand that sometimes things don’t work out as planned. This page outlines our refund and returns policy to ensure a smooth and convenient experience for our customers.

Return Policy:

• We accept returns for unused and unopened items within 30 days of purchase.
• Items must be returned in their original packaging with all tags and labels attached.
• Proof of purchase (receipt or order confirmation) is required for all returns.
• You are responsible for the cost of return shipping unless the item was damaged or defective.
• We do not accept returns for the following items:
  
  
  • Live animals
  • Opened or used food and treats
  • Custom-made or personalized items
  • Clearance or sale items
  • Medications
  • Grooming services

Refund Policy:

• Once we receive and inspect your returned items, we will issue a full refund to the original payment method within 7 business days.
• Shipping costs are not refundable unless the item was damaged or defective.
• In the case of damaged or defective items, we will gladly replace the item or issue a full refund at your discretion.

How to Return an Item:

1. Contact us through our website or by phone at +1 (646) 670-3981 to request a return authorization.
2. We will provide you with a return shipping label and instructions.
3. Pack the items securely in their original packaging.
4. Attach the return shipping label to the package.
5. Ship the package back to us using the preferred shipping method.
6. Please allow 5 business days for us to process your return.

We are committed to providing our customers with excellent service. If you have any questions about our refund and returns policy, please contact us.

Additional Information:

• This policy applies to all purchases made online at Pawzis.
• We reserve the right to modify this policy at any time without prior notice.

Thank you for shopping at Pawzis!